Please read these Terms and Conditions of Use carefully before you start to use this Portal. By making use of this Portal, you acknowledge that you have read and unambiguously agree to the terms of use set out below. If you do not agree to comply with these terms of use, please stop using the Portal and the Service immediately.
This Portal is a portal owned by Identità (“the Agency”, “we” or “us”). The Agency acts on behalf of the Government of Malta and is responsible for identity management solutions when it comes to e-ID, passport, visa, residence permit, acts of civil status, and public deed registrations. For further information kindly visit our website: www.identita.gov.mt.
This Portal allows you (“You, the “User” or the “Data Subject”) to submit an online application (“Application”) to Identità (the “Service”).
Our top priority is protecting your privacy. The Agency is dedicated to safeguarding your personal data. Our Privacy Policy is available here: Privacy Policy governs any personal data you provide to us. You can find our Cookie Policy, in which we explain how we use cookies on our Portal, here: Cookie Policy. For more information about how we process your personal data, you are kindly referred to both documents.
The Agency is committed to the security and employs technical organizational security measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access, particularly in view that the processing involves the transmission of data over a network.
The Agency will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Portal or to your downloading of any material posted on it, or on any website linked to it.
No guarantee, representation, or warranty, express or implied, is given by the Agency in respect of the services provided. The User shall indemnify the Agency for any financial loss emanating from any irregularities committed by the User due to insufficient funds, fraudulent or irregular transactions of his credit/debit cards and will be held liable for any destitution resulting or emanating as a consequence of any online transactions processed via this Online Payment Portal.
These terms and conditions regulate the submission of online applications through the Portal and related services, in particular, any notifications and posting of comments and/or the use of the Portal for the purpose of submitting application forms available on the Portal.
You may authenticate with the e-Forms Portal, either through your e-ID or by registering as a Guest User. As a registered user, You will be able to use the following features:
The User shall ensure that the information provided at submission stage is true, correct and up to date. The User shall remain legally liable in case that false information is provided.
Amendment
You are responsible for reviewing the current version of the Terms and Conditions of Use periodically. The Agency may amend these Terms and Conditions of Use by (a) posting a revised version on this Portal, or (b) sending information regarding the amendment to the email address you provide to the Agency. Continued use of the Service will be deemed acceptance of the amended Terms and Conditions of Use.
Proper Use
You agree to comply with these Terms and Conditions of Use and with all applicable national and international laws and regulations, policies, and procedures.
You agree that you will not use the Service for illegal purposes, to disrupt the Service, or to distribute content that violates the privacy, intellectual property, or other proprietary rights of any third party, or for purposes that the Agency reasonably determines to be unlawful, obscene, defamatory, harassing, fraudulent, abusive, threatening, harmful, vulgar, or otherwise objectionable.
You must not access without authority, interfere with, damage, or disrupt the Service, any equipment or network on which the Service is stored, any software used in the provision of the Service, or any network or software owned or used by any third party.
You must not knowingly transmit, send or upload any data or materials that contain viruses, trojans, worms, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
Maintenance
The Agency will use reasonable endeavors to ensure that the Portal is available 24 hours, 7 days a week. However, the Service might occasionally be unavailable during system maintenance and upgrades. The Agency will make reasonable efforts to ensure that the Service will be available throughout most of the period. However, the Agency disclaims all responsibility for any interruptions or problems with the Service caused by external forces affecting the reliability of the Internet or computer systems.
Limitation of Liability
You expressly understand and agree that the Agency shall not be liable to you or any third party for any direct, indirect, incidental, special, consequential or exemplary damages of any kind, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Agency has been advised of the possibility thereof), and including damages resulting from (i) any document or transaction sent through the Service where the Agency was not a direct party; (ii) the use or inability to use the Service, including errors, interruptions or delays; (iii) unauthorized access to or alteration of your documents or transmissions; or (iv) any other matter relating to the Service.
You expressly understand and agree that:
Your use of the Service is at your sole risk. The Agency provides the Service on an “as is” and “as available” basis. The Agency expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for particular purposes, and non-infringement.
Whereas the Agency strives to provide you with an efficient Service, the Agency does not warrant and expressly disclaims that (i) the Service will meet your requirements; (ii) the Service will be uninterrupted, reliable, timely, secure, error-free or free of viruses and other harmful components, (iii) any errors on this Portal will be corrected; and (iv) that documents or materials that are available on the Portal will remain accessible.
No advice or information, whether oral or written, obtained by You from the Agency, or through or from the Agency’s Service, shall create any warranty not expressly stated in these Terms and Conditions of Use.
Intellectual Property Rights
You acknowledge and agree that the Agency owns all rights, title, and interest in the Service and the Portal, including, without limitation, all intellectual property rights. You acknowledge and agree that the Service contains proprietary and confidential information and trade secrets including, but not limited to text, graphics, logos, images, software, and icons, that are protected by national and international intellectual property laws and any other applicable laws.
The Agency retains all rights, titles, and interest to the words “Identità” and any word, phrase, or logo incorporating the foregoing (collectively, the “Agency Marks”). You agree not to display or use the Agency Marks in any manner without the Agency’s prior written permission.
Neither your use of the Services nor these Terms and Conditions of Use, by implication or otherwise, grant you any rights, license, or ownership in or to any intellectual property rights. Any unauthorized use of the content or the materials published on this Portal will constitute a breach of these terms and/or a violation of the Agency’s intellectual property rights.
Legal Document Service: Legal Information Disclaimer
The Service may offer information that may be relevant to the legal needs of our users. However, the legal information available on or through the Service does not constitute legal advice as it does not draw legal conclusions or apply the law to the specific circumstances of each user. If you require legal advice, please consult a law services professional in your area. Your use of the Service cannot replace the advice of a lawyer or create a lawyer-client relationship between you and the Agency. Although the Agency makes reasonable efforts to ensure the accuracy of the legal information it provides, the law is constantly changing, and the Agency cannot guarantee the correctness or completeness of the legal information.
Entire Terms and Conditions Use
These Terms and Conditions of Use constitute the entire agreement between You and the Agency and govern your use of the Service. These Terms and Conditions of Use supersede all prior agreements and understandings between You and the Agency, whether written or oral.
Indemnification
You agree to hold harmless and indemnify the Agency its affiliates, officers, agents, directors, managers, employees, and successors from any claims, losses, damages, suits, demands, liabilities, judgments, litigation costs, and attorneys’ fees arising from or in any way related to your use of the Service, your breach of any of your obligations under these Terms and Conditions of Use, or your violation of any applicable laws or regulations.
Severability and Waiver
If a court of competent jurisdiction declares any term or provision in these Terms and Conditions of Use as invalid or unenforceable, You and the Agency nevertheless agree that the court should construe that term or provision consistent with applicable law as nearly as possible to reflect the parties’ original intentions and that the remaining terms and provisions remain in full force and effect. Failure by the Agency to exercise or enforce any provision of these Terms and Conditions of Use shall not constitute a waiver of any such provision.
Choice of Law
These Terms and Conditions of Use shall be governed by the laws of Malta without regard to its conflict of law provisions. You and the Agency agree to submit to the personal and exclusive jurisdiction of the courts located within the jurisdiction of Malta.
Email address: [email protected]
Customer care number: 25904000